Contact Us
- (+44) 01460 771 72
- +44 77 31 31 31 91
- [email protected]
- Please arrange an appointment if you like to visit us.
Frequently Asked Questions ( FAQs )
Excellent customer service and satisfaction is our top priority at unique tiles. Due to shipping products all over the United Kingdom and Internationally to many diverse places aboard and each of our products and projects being truly unique, we don’t have a physical showroom.
However, this doesn’t mean we don’t offer you on-hand, helpful and professional support and answers to your questions.
PURCHASING CONSIDERATIONS
What should I consider when purchasing tiles?
Here are some of the purchasing considerations and questions you should ask- and get answered! Before you commit to buying tiles.
What are the typical dimensions of custom tile?
The most common choice for tile is square tiles, and they are available in several different sizes.
10 x 10 cm (4″ x 4″) | 10 x 20 cm (4″ x 8″) | 10 x 30 cm (4″ x 12″)
15 x 15 cm (6″ x 6″) | 20 x 20 cm (8″ x 8″) | 30 x 30 cm (12″ x 12″)
20 x 60 cm (8″ x 24″) | 7,5 x 15 cm (3″ x 6″ ) | 20 x 25 cm ( 8″ x 10″ )
20 x 30 cm ( 8″ x 12″ ) | 15 x 40 cm ( 6″ x 16″ ) | 20 x 40 cm (8″ x 16″ )
25 x 40 cm ( 10″ x 16″ ) | 25 x 50 cm ( 10″ x 20″ ) 33 x 25 cm (13″ x 10″ )
30 x 60 cm (12″ x 24″) 60 x 60 cm (24″ x 24″)
Hexagon | Metro | Mosaic
+ Custom Sizes
Are they suitable for their intended use?
You will no doubt know what you want the tiles for; the next step is checking that the tiles are suitable for their planned usage. Some tiles are better suited for walls rather than floors, or tailored more for outdoor instead of indoor usage, while others are more appropriate for wet areas in kitchens and bathrooms, countertops or large scale commercial projects in public areas.
Are the tiles the right size?
Part of knowing what you want to do with your tiles is knowing how big you need them to be and how many you require. Most custom tiles that are meant for walls are 15 centimetres square each, but you can choose from a variety of different sizes from us. The strength of your wall might influence your decision when choosing tile sizes.
We recommend ordering a few more tiles for the mural than you need, just in case the rare event happens that one should get broken or damaged in the shipping process, though we gladly replace any tiles damaged during shipping.
If you are only tiling one wall, does the design you’re choosing complement the rest of the room?
You want your room, whether it’s the bathroom or kitchen, to be well coordinated for a stylish finish. We welcome any custom colours, just as we invite you to send us your unique designs. Send us a photo of the colour of the rest of the walls in your room where you intend to install a mural, and we’ll match your tiles or design to this colour so you have an evenly designed overall room.
Are the tiles quality made for long lasting functionality?
We know you want your tiles, especially if they are unique tiles designed personally by you, to be a legacy in your home and to withstand the test of time. The finish on our tiles lasts well over 25+ years, helping to fulfil this desire for durable tiles.
Do you have showrooms open to the public?
With our unique designs being ones conjured from the minds of our clients, we don’t have regular showrooms showcasing stock designs – we wouldn’t be unique if we did. Instead, you can view our gallery for inspiration, browse our social media for ideas, inspiration, and examples of our work, or visit our Visualisation Service page to get a clear idea of how we operate and bring your tailored tile designs to life.
Can I buy from your website?
Though visitors to our website can’t purchase tiles and products from our website due to each project and order that we undertake to be unique, you can browse our photo gallery for ideas and read up on the types of bespoke bathroom tiles and custom kitchen tiles we typically supply, to get a feel for what we could potentially offer you for your project.
Who do I contact if my tiles are damaged?
We always aim to efficiently ship your orders, usually in about 1 to 4 weeks. We understand how precious your unique tiles, tailored to your tastes, are, so they are always carefully packaged to prevent damage. We have years of experience delivering tiles to our customers.
Do we install tiles?
Unfortunately, we do not offer an installation service, as all our customers are located throughout the country and in various places abroad. We supply an easy to follow, clear grid image of the way the tiles need to be installed, numbering the back of each tile, giving you scope to install your tiles yourself if you’re feeling confident.
ORDERING, SHIPPING AND RETURNS
How long does it take to get my order?
Most orders ship in about 7 days, however, please allow up to 28 days for your order to arrive. Orders are shipped through FedEx, UPS or ParcelForce. If you prefer a different method, please let us know, and we will be happy to accommodate you.
How do I place an order?
To place an order, please visit our page: Order Tiles
Do you ship to international locations?
Yes. We ship unique tiles nationwide and to international destinations.
What if I don’t see exactly what I want on the website?
We believe that uniqueness and originality are essential concepts in creating your custom tiles. If you don’t see what you’re looking for, email us at: [email protected] and let us know what design you’re looking for on your unique tiles.
Can my photo be enlarged and made into various sized wall murals composed of many tiles?
Yes! We can enlarge your photo or artwork and create it in a variety of sizes and shapes. We can even help you determine the best sizes for your space, if needed. We can accept all major file types for printing on tiles, including TIFF, RAW, JPG, JPEG, PSD, and PDF.
Can I get a sample tile prior to ordering a mural?
Yes. We want to ensure that you know exactly what you’re getting when you order. By sending a sample tile, you will see the actual colours of the image on the tile type that you ordered. The sample tile makes sure there are no surprises!
Can I have multiple images or photos on one mural?
Yes, we can create anything you can imagine. For instance, we can create one scene with a dozen different photographs; however, additional graphics charges will apply, depending on the time it takes to create your desired design.
Does this process destroy or damage my photo in any way?
Not at all! All we do with the photo you provide is scan it. If you already have a high resolution photo or design on your computer, we will be happy to use that as well. Photos on a memory stick can also be used.
What is your return policy?
If your tiles are damaged during shipping, please email us at [email protected] within 5–10 business days, and we will ship a replacement at our expense. You must keep the damaged tiles or stones and packaging so that the shipping company can inspect them.
How do you accept payment?
We will send you an invoice via email and accept payment by credit or debit card or bank transfer.
What are shipping costs?
Shipping costs are determined by the weight, quantity and destination of the product.
Our website is very informative and our talented customer service team are extremely knowledgeable and experienced- there’s very few problems that they haven’t come across before, so they are more than qualified and will always be able to help you with your query, whatever it may be.
We understand how much trust you put in us when ordering bespoke tiles that you have invested time, energy and effort into designing for your home or property.
That is why, to help your customer experience with us, we have provided answers to common questions asked regarding how to order, what type of photos we accept, how we work, our returns policy and how best to care for, clean and maintain the products you are buying from us. We also cover what you should consider before your purchase tiles from us including taking size, design and suitability for intended use into account.
The video below should also provide a great example of how to go about creating your custom made tiles with us.
PRINTING TILES PROCESS
WHAT IF I HAVE OTHER QUESTIONS?
To ask the questions you want and get the answers you need, contact our friendly and knowledgeable customer service team.
Unique Tiles is the world leading Custom Printed Tiles manufacturing company based in the United Kingdom. We offer the highest quality Tile Murals, Delft Tiles, Floral Tiles, and other tile printing services in the interior trade to help you create a truly unique look within your own home or business.
Copyright ©2011 - 2025 Unique Tiles Ltd
