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Last Updated: June 23, 2025
Introduction
Welcome to UniqueTiles.com (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services. By accessing UniqueTiles.com, you agree to the terms outlined here.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Personal Data: Name, email address, shipping/billing address, phone number, and payment details (processed securely via third-party gateways like PayPal or Stripe).
- Account Information: Username, password, account preferences
- Order Information: Products purchased, order history, shipping details
- Communication Information: Customer service inquiries, feedback, survey responses
- User-Provided Data: Content you submit (e.g., reviews, inquiries).
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Technical Information: IP address, browser type, device information, operating system, and usage patterns (e.g., pages visited, time spent) through cookies and analytics tools.
- Usage Information: Pages visited, time spent on pages, links clicked, browsing patterns
- Location Information: General geographic location based on IP address
- Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar technologies
How We Use Your Information
We use your information for the following purposes:
- Process and fulfil your orders
- Create and manage your account.
- Process payments and prevent fraud
- Provide customer support and respond to inquiries.
- Send transactional emails (order confirmations, shipping updates)
- Send marketing communications (with your consent)
- Improve our website, products, and services.
- Analyse usage patterns and trends
- Comply with legal obligations.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Performance of a contract when we provide you with products or services
- Your consent when we send marketing communications
- Our legitimate interests in operating and improving our business
- Compliance with legal obligations
Sharing Your Information
We may share your information with:
- Service Providers: Payment processors, shipping companies, email service providers, web hosting services
- Business Partners: Manufacturers, suppliers, or distributors as needed to fulfil orders
- Legal Authorities: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve your browsing experience
- Personalise content and advertisements
- Analyse website performance
You can manage cookie preferences through your browser settings. For details, see our Cookie Policy.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We use SSL encryption, secure payment gateways, and access controls to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required by law or for legitimate business purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access your personal information
- Correct inaccurate or incomplete information
- Delete your personal information
- Restrict or object to processing
- Data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us using the information provided in the “Contact Us” section.
Children’s Privacy
Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any website you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this document. We encourage you to review this privacy policy periodically.
Contact Us
For questions or requests:
- Email: [email protected]
- Address: 4, Manor Buildings, New Street, North Perrott, Crewkerne, TA18 7ST, United Kingdom
- Phone: +44 01460 77172
Additional Information for California Residents
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising CCPA rights
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
Additional Information for European Residents
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), you have additional rights as mentioned in the “Your Rights” section.
The data controller for your information is Unique Tiles Ltd, located at 4 Manor Buildings, New Street, North Perrott, Crewkerne, TA18 7ST, United Kingdom.
If you have concerns about our processing of your personal information, you have the right to lodge a complaint with your local data protection authority.
General Data Protection Regulation
Per Article 6 of the GDPR, processing of UID and IP Personal Data is lawful and does not require your direct consent because it is “necessary for the purposes of the legitimate interests” of websites using the service. These legitimate interests include but are not limited to:
Assembling statistics regarding the use of a website. (Accurately counting unique visitors is a vital statistic for any website).
Preventing fraud and abuse, and maintaining information security. (Full IP addresses are necessary for this type of usage). Recital 47 of the GDPR states: “The processing of Personal Data strictly necessary for the purposes of preventing fraud also constitutes a legitimate interest”.
As End Users of our service, the types of information listed above are also collected about our Customers when they are using our Service. The Personal Data that we log is as follows:
Your UID and IP address, per the legitimate interests above.
Your account username, per the legitimate interests above, as well as to help with customer service needs.
INTRODUCTION
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Unique Tiles is the world leading Custom Printed Tiles manufacturing company based in the United Kingdom. We offer the highest quality Tile Murals, Delft Tiles, Floral Tiles, and other tile printing services in the interior trade to help you create a truly unique look within your own home or business.
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