Privacy Policy for UniqueTiles.com

Last Updated: April 23, 2025

Introduction

Welcome to UniqueTiles.com (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services. By accessing UniqueTiles.com, you agree to the terms outlined here.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Personal Data: Name, email address, shipping/billing address, phone number, and payment details (processed securely via third-party gateways like PayPal or Stripe).
• Account Information: Username, password, account preferences
• Order Information: Products purchased, order history, shipping details
• Communication Information: Customer service inquiries, feedback, survey responses
• User-Provided Data: Content you submit (e.g., reviews, inquiries).

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Technical Information: IP address, browser type, device information, operating system, and usage patterns (e.g., pages visited, time spent) through cookies and analytics tools.
• Usage Information: Pages visited, time spent on pages, links clicked, browsing patterns
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use your information for the following purposes:

• Process and fulfil your orders
• Create and manage your account.
• Process payments and prevent fraud
• Provide customer support and respond to inquiries.
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications (with your consent)
• Improve our website, products, and services.
• Analyse usage patterns and trends
• Comply with legal obligations.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract when we provide you with products or services
• Your consent when we send marketing communications
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations

Sharing Your Information

We may share your information with:

• Service Providers: Payment processors, shipping companies, email service providers, web hosting services
• Business Partners: Manufacturers, suppliers, or distributors as needed to fulfil orders
• Legal Authorities: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do Not Sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve your browsing experience
• Personalise content and advertisements
• Analyse website performance

You can manage cookie preferences through your browser settings. For details, see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We use SSL encryption, secure payment gateways, and access controls to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the information provided in the “Contact Us” section.

Children’s Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this document. We encourage you to review this privacy policy periodically.

Contact Us

For questions or requests:

• Email: info@uniquetiles.com
• Address: 4, Manor Buildings, New Street, North Perrott, Crewkerne, TA18 7ST, United Kingdom
• Phone: +44 01460 77172

Additional Information for California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

Additional Information for European Residents

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), you have additional rights as mentioned in the “Your Rights” section.

The data controller for your information is Unique Tiles Ltd, located at 4 Manor Buildings, New Street, North Perrott, Crewkerne, TA18 7ST, United Kingdom.

If you have concerns about our processing of your personal information, you have the right to lodge a complaint with your local data protection authority.