- Frequently Asked Questions ( FAQs ) -

Here are some of the purchasing considerations and questions you should ask- and get answered! – Before you commit to buying tiles.

The most common choice for tile, are square tiles and they are available in several different sizes.

• 10 x 10 cm (4″ x 4″)
• 10 x 20 cm (4″ x 8″)
• 10 x 30 cm (4″ x 12″)
• 15 x 15 cm (6″ x 6″)
• 20 x 20 cm (8″ x 8″)
• 30 x 30 cm (12″ x 12″)
• 20 x 60 cm (8″ x 24″)
• 7,5 x 15 cm (3″ x 6″ )
• 20 x 25 cm ( 8″ x 10″ )
• 20 x 30 cm ( 8″ x 12″ )
• 20 x 40 cm (8″ x 16″ )
• 25 x 40 cm ( 10″ x 16″ )
• 25 x 50 cm ( 10″ x 20″ )
• 30 x 60 cm (12″ x 24″)
• 60 x 60 cm (24″ x 24″)
• | Hexagon | Mosaic
• + Custom Sizes

You will no doubt know what you want the tiles for; the next step is checking that they are suitable for their planned usage. Some tiles are better suited for walls rather than floors, or are designed more for outdoor than indoor usage. In contrast, others are more appropriate for wet areas in kitchens and bathrooms, countertops or large scale commercial projects in public areas.

A PEI rating can help you match the type of tile to the intended usage, factoring in functionality, safety and practicality. The PEI scale signifies how hard a tile is, with ratings running from 0 to 5, separating different types of tiles into 6 groups. Those in Group 5 are the most durable and strong. We outline the PEI rating of tiles on the accompanying paperwork. The PEI scale is as follows:

Group 0: These tiles are considered unsafe for floors but can make good wall tiles.

Group 1/PEI 1: These tiles are ideal for indoor commercial and domestic walls. These tiles work well where rooms are walked on with bare feet, socks or ‘soft’ footwear, or shoes are not often used. An example location is bathrooms in homes or other areas where the volume of feet is likely low!

Group 2/PEI II: Tailored more for a ‘normal’ residential flow of feet, these tiles cater for areas that experience soft-soled or ‘normal’ footwear with only small amounts of scratching dirt. Therefore, tiles in this category are best avoided when looking at tile kitchens, stairs, and entrance halls that endure heavy traffic.

Group 3/PEI 3: Though we don’t advise using these for commercial entrance halls, these tiles are safe for all residential and light commercial areas. These include reception areas, interior walls, countertops, home bathroom floors, offices and boutique shops. 

Group 4/PEI 4: These tiles can handle ‘regular’ traffic, so for medium commercial use, such as hotels and restaurants and light institutional use, like hospital lobbies and school corridors, we’d recommend this tiles category.

The tile style you choose hugely impacts your home’s looks, feel, and mood when you walk into the tiled room. Being unique means we’re flexible. Your design can be anything you want it to be. Send us a picture/design you like, and we’ll print your custom design onto tiles.

We accept a variety of file formats to make it easy for you to deliver/send photos to us. You have the option of choosing multiple pictures for one mural or featuring images of a range of sizes, enlarging or shrinking them as you see fit, with us being on hand to advise on how to preserve the quality of the image once it’s transferred onto tiles. See our ordering and shipping FAQs for more info.

Only you know what your tastes are, so make sure you choose carefully. No design is too ‘odd’ or ‘niche’!

Remember to always order a tile sample before purchasing a whole batch. If you don’t like any designs on our website, we invite you to email your ideas to info@uniquetiles.com so we can gauge more of what you’re after.

Part of knowing what you want to do with your tiles is knowing how big you need them to be and how many you require. Most custom tiles that are meant for walls are 15, 20 or 30 centimetres square each, but you can choose from a variety of different sizes from us. The strength of your wall might influence your decision when choosing tile sizes.

We recommend ordering a few more tiles for the mural than you need, just in case the rare event happens that one should get broken or damaged in the shipping process, though we gladly replace any tiles damaged during shipping.

You want your room, whether it’s the bathroom or kitchen, to be well co-ordinated for a stylish finish. We welcome any custom colours, just as we invite you to send us your unique designs. Send us a photo of the colour of the rest of the walls in your room that you intended to install a mural in and we’ll match your tiles/design to this colour so you have an evenly designed overall room.

We know you want your tiles, especially if they are unique tiles designed personally by yourself, to be a legacy in your home and to withstand the test of time. The finish on our tiles lasts well over 25+ years helping to fulfil this desire for durable tiles.

We have years of expertise and a variety of creative techniques at our disposal. If you can imagine it, we can recreate it in long-lasting and dramatic custom printed wall tiles. We have valuable relationships with skilled and experienced architects, designers, specifiers and private clients in our arsenal and collaborate closely with them to bring you enduring, bespoke tiles of the highest first-class standard.

With our unique designs being ones conjured from the minds of our clients, we don’t have regular showrooms showcasing stock designs – we wouldn’t be unique if we did. Instead, you can view our gallery to get inspired with your designs, browse our social media for ideas, inspiration and examples of our work or visit our Visualization Service page to get a clear idea of how we operate and bring your tailored tile designs to life.

We always aim to efficiently ship your orders, usually in about one – four weeks. We understand how precious your unique tiles, tailored to your tastes, are so they are always carefully packaged to prevent damage, and we have years of experience delivering tiles to customers.

In the rare event of shipping damage, we recommend that you keep the damaged tile and packaging. Simply contact us, and we will promptly send you new tiles at our expense and provide instructions.

Unfortunately, we do not offer an installation service as all our customers are located all over the country an even in various places abroad. We supply an easy to follow, clear grid-image of the way the tiles need to be installed, numbering the back of each tile, giving you scope to install your tiles yourself if you’re feeling confident.

Alternatively, you might opt to hire a professional tiler if you don’t have much experience with work of this nature. Whichever installation process you choose, our customer service professionals will be more than happy to answer any questions and resolve any concerns that you or your installer may have.