Excellent customer service and satisfaction is our top priority at Unique Tiles. Due to shipping products all over the United Kingdom and Internationally to many diverse places abroad and each of our products and projects being truly unique, we don’t have a physical showroom.
However, this doesn’t mean we don’t offer you on-hand, helpful and professional support and answers to your questions.
Here are some of the purchasing considerations and questions you should ask- and get answered! Before you commit to buying tiles.
The most common choice for tile is square tiles, and they are available in several different sizes.
10 x 10 cm (4″ x 4″) | 10 x 20 cm (4″ x 8″) | 10 x 30 cm (4″ x 12″)
15 x 15 cm (6″ x 6″) | 20 x 20 cm (8″ x 8″) | 30 x 30 cm (12″ x 12″)
20 x 60 cm (8″ x 24″) | 7,5 x 15 cm (3″ x 6″ ) | 20 x 25 cm ( 8″ x 10″ )
20 x 30 cm ( 8″ x 12″ ) | 15 x 40 cm ( 6″ x 16″ ) | 20 x 40 cm (8″ x 16″ )
25 x 40 cm ( 10″ x 16″ ) | 25 x 50 cm ( 10″ x 20″ ) 33 x 25 cm (13″ x 10″ )
30 x 60 cm (12″ x 24″) 60 x 60 cm (24″ x 24″)
Other sizes are quoted on request.
You will no doubt know what you want the tiles for; the next step is checking that the tiles are suitable for their planned usage. Some tiles are better suited for walls rather than floors, or tailored more for outdoor instead of indoor usage, while others are more appropriate for wet areas in kitchens and bathrooms, countertops or large scale commercial projects in public areas.
Part of knowing what you want to do with your tiles is knowing how big you need them to be and how many you require. Most custom tiles that are meant for walls are 15 centimetres square each, but you can choose from a variety of different sizes from us. The strength of your wall might influence your decision when choosing tile sizes.
We recommend ordering a few more tiles for the mural than you need, just in case the rare event happens that one should get broken or damaged in the shipping process, though we gladly replace any tiles damaged during shipping.
You want your room, whether it’s the bathroom or kitchen, to be well coordinated for a stylish finish. Send us a photo of the room along with your design and the size of the wall. We prepare a free visualisation that shows the design on your wall, so you can see how it works with the rest of the room before we make anything.
We know you want your tiles, especially if they are unique tiles designed personally by you, to be a legacy in your home and to withstand the test of time. Every tile is kiln fired at 900°C, so the colour is permanent, and it comes with a 50 year UV guarantee.
With our unique designs being ones conjured from the minds of our clients, we don’t have regular showrooms showcasing stock designs – we wouldn’t be unique if we did. Instead, you can view our gallery for inspiration, browse our social media for ideas, inspiration, and examples of our work, or visit our Visualisation Service page to get a clear idea of how we operate and bring your tailored tile designs to life.
Though visitors to our website can’t purchase tiles and products from our website due to each project and order that we undertake to be unique, you can browse our photo gallery for ideas and read up on the types of bespoke bathroom tiles and custom kitchen tiles we typically supply, to get a feel for what we could potentially offer you for your project.
Contact us at [email protected] or 01460 77172 and we will replace free of charge any tile that arrives damaged. We understand how precious your unique tiles, tailored to your tastes, are, so they are always carefully packaged to prevent damage. We have years of experience delivering tiles to our customers.
Unfortunately, we do not offer an installation service, as all our customers are located throughout the country and in various places abroad. We supply an easy to follow, clear grid image of the way the tiles need to be installed, numbering the front of each tile, giving you scope to install your tiles yourself if you’re feeling confident.
Send it with the size of your wall. We check the image and reply with a layout and a free quote.
Type your idea, pick a style and see it on your wall, tile by tile, in about 20 seconds. Send us the design you like and we'll email your quote.
Free to try. No sign-up for your first three designs.
Production takes 1 to 3 weeks on average, timed from the moment you approve your proof and quotation, with delivery on top. If you have a deadline, tell us when you send your artwork and we will confirm in writing whether we can meet it before you pay anything. Orders are shipped through FedEx, UPS or ParcelForce. If you prefer a different method, please let us know, and we will be happy to accommodate you.
To place an order, please visit our page: Order Tiles
Free on UK orders over £299. Small parcels up to 2kg are £6.50. Otherwise, £13.20 via FedEx. All shipping prices include VAT. Outside the UK we quote per order based on weight and destination, shown as a separate line on your quotation before you pay anything.
Yes. We ship unique tiles nationwide and to international destinations.
We believe that uniqueness and originality are essential concepts in creating your custom tiles. If you don’t see what you’re looking for, email us at: [email protected] and let us know what design you’re looking for on your unique tiles.
Yes! We can enlarge your photo or artwork and create it in a variety of sizes. We can even help you determine the best sizes for your space, if needed. We can accept all major file types for printing on tiles, including TIFF, RAW, JPG, JPEG, PSD, and PDF.
Yes. We want to ensure that you know exactly what you’re getting when you order. By sending a sample tile, you will see the actual colours of the image on the tile type that you ordered. The sample tile makes sure there are no surprises!
Yes, we can create anything you can imagine. For instance, we can create one scene with a dozen different photographs; however, additional graphics charges will apply, depending on the time it takes to create your desired design.
Not at all! All we do with the photo you provide is scan it. If you already have a high resolution photo or design on your computer, we will be happy to use that as well. Photos on a memory stick can also be used.
If your tiles are damaged during shipping, please email us at [email protected] within 5 to 10 business days, and we will ship a replacement at our expense. You must keep the damaged tiles or stones and packaging so that the shipping company can inspect them.
We will send you an invoice via email and accept payment by credit or debit card or bank transfer.
To ask the questions you want and get the answers you need, contact our friendly and knowledgeable customer service team.
I have now used Unique Tiles for a couple of projects and I am thrilled with my decision, the results far exceeded my expectations. The tiles supplied were of the highest quality and the images on the tiles are very clear. 5 stars and I fully recommend.
Paul Skivington
UK
We want to thank all those at Unique Tiles for their help in creating a positive experience working with the community here in Tepoztlan, Morelos. We look forward to doing this again in an even larger space and with a larger community of people. It has been a pleasure working together.
Judith Wray
Mexico
Absolutely thrilled with the results of my bathroom tile mural. Highly recommended using Unique Tiles, their expertise, advice and support was much appreciated and is reflected in the finished project..
Dionne Mathews
UK
We also make printed tiles, kitchen tiles, bathroom tiles, splashback tiles and swimming pool tiles.
Send us your image and the size of your wall for a free quote, or call us on 01460 77172.
